You have questions ? Do not hesitate to contact us, our sales department is at your disposal!
We will answer you as soon as possible.
Here are the questions you often ask us:
# 1. Is your site safe? Can I order safely?
Answer: This site is 100% secure. And to be honest, we could even say that it is 300%. Here's why :
First, the site you visit is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you).
Most sites only secure their "shopping cart" and everything related to the payment of orders. On this site, ALL PAGES are secure and can not be hacked or can not be the target of malware.
Then, we took the services of the leader of the MONDIAL website protection (McAfee) which watches every second on all data that pass through this site.
And finally, regarding the payment, we use Paypal which is the reference in terms of security of transactions on the Internet.
In summary, strolling and ordering on Pawfiesta is 100% safe and secure.
So you can stroll here and there in this colorful shop with peace of mind!
# 2. I only received part of my order. How come ?
Answer: It's normal. Your items come from different places and to avoid you waiting too much, we prefer to deliver your order as soon as one or more items are ready.
You will receive your order in several parcels (which allows you to continue the joy of discovering a new package in his mailbox over several days)
# 3. I have ordered for over 15 days and have not received anything yet.
Answer: Yes, it's normal. The delivery time is between 14 and 35 days.
It's much closer to 14 than 35 but sometimes it's a little longer.
It's because we work directly with producers, which allows us to offer you the best prices.
In any case, if you have not received your item within 60 days then we will refund you and keep the item when you receive it.